Frequently asked questions
Where can I purchase the product? What is the payment method?
We collaborated with Amazon to fulfill all of our orders internationally (Amazon US, Canada & UK). Our website will take you directly to our Storefront on Amazon. We accept payment methods with all credit card providers.
Will you ship internationally?
The answer is Yes.
We worked with Amazon.com to distribute our products worldwide. Domestic orders are always free for Amazon Prime members with a 2 day guaranteed delivery. International orders are normally 5-7 business days with a very reasonable shipping cost and duty.
You can always find us on Amazon.com, Amazon.ca and Amazon.co.uk to qualify for the local free shipping.
What is the return policy and warranty coverage on the products?
We offer 30 day no-question asked return policy. If you are not completely happy with your purchase, we are always happy to help you return the product back for your full refund.
All items are covered by a one-year worry-free warranty against any defects or deterioration within the year. For any warranty related inquiry, please feel free to email us at Contact@elkson.com. One of our customer service representatives will be happy to assist you.
Do you have a store where the actual product can be seen?
Currently, we are working with some big retail stores, ie. BestBuy and Walmart, to enrol our brand. The process is still undergo, and we are expecting some stores to carry our products by late 2020. At the mean time, all of our products are accessible through our online store.